﻿[![Pelicor Floor](https://www.pelicorfloor.com/static/images/logo-default-360x98.png)](https://www.pelicorfloor.com)

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# What We offer Our clients

- OEM Services
- ODM Services
- Customised Solutions
- Sample Service
- Technical Support
- Warranty & After‑Sales

[Contact Us](https://www.pelicorfloor.com/contacts/)

## Your Specifications, Our Craftsmanship

Pelicor offers professional OEM services for solid and engineered wood flooring, manufacturing strictly to your requirements. We work with a range of wood species including oak, walnut, maple, cherry, teak, and ebony, with FSC certification available. Dimensions, surface finishes such as UV lacquer, water‑based lacquer, or hard wax oil, and effects including matt, gloss, brushed, hand‑scraped, smoked, or charred can all be customised. You may choose different grade levels from knot‑free to rustic character, as well as joint systems including traditional tongue and groove, click systems, or mortise and tenon. Additional features such as back grooves, moisture‑resistant sealing, or aluminium foil backing for underfloor heating are also available. Packaging is fully customisable to your brand requirements.

Within our OEM service, we also provide Private Label support. We design and produce exclusive packaging boxes, labels, and product leaflets for your brand. Your brand logo can be laser engraved or hot stamped on the back of each plank. We also offer custom warranty cards and drop‑shipping arrangements.

## Create Your Own Signature Wood Flooring Collection

Pelicor's ODM service helps you launch a unique range of solid and engineered wood flooring. We begin by discussing your target market, price positioning, and style direction such as Nordic, classic, rustic, or modern. We then confirm the face veneer species, core material, and ply construction. After design and sampling, we offer sample adjustments until you are fully satisfied. Once approved, we prepare the necessary tooling and proceed to mass production. We also offer exclusivity agreements to protect your design from being supplied to other customers.

Our ODM capabilities include parquet patterns such as herringbone, chevron, square, and bespoke artistic designs. Special surface treatments include hand‑scraped, wire‑brushed, sawn mark, charred, smoked, and oiled finishes. We can match any Pantone shade or custom colour sample. For underfloor heating projects, we develop dedicated constructions with optimised thermal conductivity. This service is ideal for import brands, premium flooring retailers, designer channels, and group procurement for real estate projects.

## Engineered for Special Projects

Hotels, villas, showrooms, clubs, and gyms each have unique demands. Pelicor's Customised Solutions team delivers tailor‑made solid and engineered wood flooring for your specific project needs.

For underfloor heating environments, we develop constructions with strict moisture control and heat‑resistant adhesives. In high humidity areas such as bathrooms or basements, we recommend multi‑ply engineered flooring with moisture‑resistant backing. For large area installations like showrooms or hotel lobbies, we provide click system flooring with appropriate expansion gap planning. High traffic commercial spaces benefit from a thicker wear layer and enhanced abrasion resistance. For designer bespoke parquet projects, we manufacture custom parquet modules according to your drawings. When restoring historic buildings, we can match old wood colour, size, and grade with antiqued finishing techniques.

Our customisation process begins when you submit a project requirement form detailing the area, usage intensity, environmental conditions, and special performance needs. We then provide a technical feasibility report with a recommended configuration, along with on‑site installation guidance and long‑term maintenance advice.

## Touch Before You Decide

Seeing and feeling the real wood grain and texture is essential before bulk ordering. Pelicor offers an efficient, low‑cost sampling service.

Standard samples can be chosen from our existing product lines. Custom samples are made to your specified colour, wood species, and surface finish, with sampling fees refundable against your bulk order. An engineered sample box contains a full carton of flooring for showroom display or customer trials. We also offer comparison sets showing the same wood species with different surfaces or colours.

To order samples, simply fill in our online sample request form with the wood species, model, surface finish, and quantity. Our customer service team will confirm availability and costs promptly. For regular customers, we offer a number of free custom samples each year based on your annual purchase volume.

## From Subfloor to Perfect Installation

Solid and engineered wood flooring demand expert installation and care. Pelicor's technical support team consists of wood engineers and installation specialists with extensive experience.

Before installation, we provide advice on subfloor requirements including moisture content and flatness standards. We recommend appropriate installation methods such as joist, floating, or direct‑glue down depending on your site conditions. For underfloor heating systems, we advise on moisture control and expansion gap calculations. We also help you select suitable moisture barriers, anti‑insect treatments, and adhesives.

For installation guidance, we offer key techniques for herringbone, chevron, and other special patterns, as well as cutting and trimming tips for door frames, columns, and irregular areas.

When it comes to maintenance and care, we advise daily cleaning methods, recommend maintenance oil and wax products, and provide instructions for minor scratch repairs and single plank replacement.

All our technical data is publicly available, including moisture content ranges, abrasion resistance standards, formaldehyde emission levels, and thermal conductivity values for underfloor heating products.

You can access our technical support via email or phone. We also offer on‑site training for distributors or installation crews.

## Your Peace of Mind, Our Responsibility

Pelicor provides clear, transparent warranty terms and an efficient after‑sales process for all solid and engineered wood flooring.

Our warranty policy differs by product type and usage. Solid wood flooring carries a warranty for residential use and a separate term for commercial use. Engineered wood flooring offers extended coverage. The warranty covers manufacturing defects that cause warping, cracking, cupping, or lacquer finish issues. It also covers click system failure when not due to installation errors, as well as wood rot or insect infestation provided the flooring was properly treated before shipment.

The warranty does not cover improper installation such as insufficient expansion gaps or subfloor non‑compliance. It also excludes damage from unsuitable environmental conditions including prolonged water soaking, direct sunlight, or extreme dryness, as well as physical damage from impact, scratches, heavy dragging, or failure to follow maintenance instructions.

If you need to make a claim, our after‑sales process is straightforward. Submit your claim with photos or video, your order number, and installation records. We will respond promptly and ask you to return faulty samples for factory testing. If the defect is confirmed as a manufacturing issue, we will provide a free replacement, issue a credit against your next order, or refund the value of the defective portion.

Additional services include an online warranty card registration system and post‑installation follow‑up for large projects. A dedicated distributor hotline is also available.

![](https://www.pelicorfloor.com/static/images/server-1-835x400.jpg)

## Get in touch

- E-mail
moc.roolfrocilep@ecivreS
- Address
Room 1505, Herong Building, Ningbo City, Zhejiang Province

## Popular news

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[2026 Flooring Color Trends](https://www.pelicorfloor.com/news/industry/2026-flooring-color-trends/)

June 05, 2026

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[The best flooring manufacturer in China](https://www.pelicorfloor.com/news/company/the-best-flooring-manufacturer-in-china/)

May 30, 2026

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